Which practice is critical when communicating with patients?

Actively listening and confirming understanding is essential in patient communication because it fosters a trusting relationship and ensures that the patient's needs and concerns are fully understood. This practice allows healthcare providers to demonstrate empathy and validate the patient's feelings and experiences. It also involves clarifying and summarizing information, which helps to avoid misunderstandings and ensures that patients comprehend their health conditions, treatment options, and care plans.

Effective communication is a two-way process; it requires not only transmitting information but also receiving and processing feedback from the patient. By confirming understanding, the healthcare provider can address any questions or uncertainties the patient may have, ultimately leading to better health outcomes and increased patient satisfaction. This practice emphasizes the importance of patient-centered care and enhances the overall healthcare experience for patients.